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Arlington, TX, Letter Carrier Shaune Shannon

Letter Carrier Shaune Shannon was delivering mail this year in an Arlington, TX, neighborhood when she spotted smoke pouring out of an older customer’s home.

Shannon immediately called 911 and checked on the woman, who was still inside the house with her dog.

“I don’t know what to do,” the panicked customer said. “Should I get some things out?”

The Postal Service employee urged the woman to leave immediately and led her and her dog to safety.

Firefighters soon arrived to battle the blaze.

Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.