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Counter measures

Geneva, NY, retail associates Catherine Rivera, left, and Kiel Stewart

Retail associates Catherine Rivera and Kiel Stewart were recently on duty in Geneva, NY, when they grew concerned about a customer who seemed disoriented.

The postal employees called 911 and kept an eye on the woman until emergency responders arrived and took her to a hospital.

The customer’s daughter later told Postmaster Vernon Ficcaglia her mom had suffered a stroke.

She praised the employees’ “perfect timing,” explaining that any further delay in treatment could have led to a worse outcome.

“Catherine and Kiel did everything right and acted quickly,” Ficcaglia said. “They went above and beyond and saved a life.”

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