Customer Services Supervisor Lucille Hickerson was driving to work on a recent morning in Colorado Springs, CO, when a crisis erupted at a stoplight:
A pedestrian crossing the street collapsed.
Hickerson rushed to check on the woman. Detecting no pulse, the Postal Service employee immediately called 911, retrieved a CPR kit from her car and rendered first aid until paramedics arrived and took over.
The woman, who had suffered a massive heart attack, regained a pulse in the ambulance on the way to a hospital.
Her daughter later contacted the local Post Office to thank Hickerson for providing life-saving assistance.