Osage, MN, Rural Carrier Debra Koskela was delivering mail to a customer who said she was having difficulty breathing. After Koskela persuaded the woman to call 911, she was taken to a hospital where doctors determined she suffered a mild stroke. The woman’s daughters later sent Koskela a card to thank her for helping their mother.
Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.