Diana Whetstine and Patrick Madigan, Lewiston, NY

Lewiston, NY, Retail Associate Diana Whetstine and Postmaster Patrick Madigan

As Lewiston, NY, Retail Associate Diana Whetstine recently helped a customer with a significant money order purchase, she picked up on familiar signs that he was being drawn into a scam.

She enlisted the help of Postmaster Patrick Madigan, and they urged the man not to send the money order, especially after he showed them an email that detailed a common fraudulent ploy: a promise of lottery winnings in exchange for upfront payments.

The customer took their advice and kept the money order. He also told them he had been planning to mail a substantial check, but would hold on to that, too.

Madigan, who alerted postal inspectors after the incident, believes the man would have lost thousands of dollars without intervention.

Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.