Donna Bowling, Durham, NC

When Durham, NC, Letter Carrier Donna Bowling noticed a customer hadn’t collected his mail in several days, she asked a neighbor to check on him. The neighbor called the man’s brother, who contacted police. Officers entered the man’s home and discovered he had died. The family later thanked Bowling. If she hadn’t “been observant, compassionate and taken action, it could’ve been many days or longer until this loss had come to light,” Bowling’s supervisor said.

Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.