City Carrier Assistant Brenda Jordan was delivering mail one day last year in an Ormond Beach, FL, neighborhood when she spotted a customer on the ground as a small dog wandered nearby dragging a leash.
Jordan rushed to check on the woman, who had fallen while walking the blind and deaf canine.
The customer asked Jordan to secure the vulnerable pet, which she safely did, and call a family member, who soon arrived to provide further assistance.
The woman was hospitalized and underwent emergency surgery for a broken hip.
The family member later told a local customer services supervisor that Jordan had been a guardian angel who was “so kind and helpful.”
The customer was transferred to a physical rehabilitation center to begin her recovery.