Postal Support Employee Kelly Jensen was on duty one day earlier this year in Niagara Falls, NY, when she made a surprising discovery in a collection box: three lost Panamanian passports for a woman and two children.
Concerned that the owners would have difficulty traveling without the documents, Jensen tried unsuccessfully to contact the woman through social media.
Jensen turned to her Panamanian sister-in-law, who performed additional research and located the tourists while they were visiting New York City.
Jensen communicated with the woman and immediately mailed the passports to her via the Panamanian Consulate.
“The owners were so happy with Kelly, they sent her a photo of them holding the passports,” said Niagara Falls Postmaster Thomas Stinson.