Erica Finch, a letter carrier in Marshalltown, IA, was recently delivering mail when a customer in a parked car asked for aid.
The woman’s husband was unconscious in the vehicle with her, so Finch immediately called 911 and comforted the customer until emergency responders arrived to assist the man, who had suffered a seizure.
The woman later mailed Finch a greeting card.
“We greatly appreciate the help you gave us when we stopped and I asked you for help,” she wrote.