Letter Carrier Benjamin Hardin was delivering mail on a cold March day in Jonesboro, AR, when he heard a customer crying out for help.
Hardin rushed to aid the woman, who was stranded outside after falling on her steps and breaking her hip.
The Postal Service employee immediately called 911 and comforted the customer until emergency responders arrived and took her to a hospital.
“She calls Ben her angel,” said local Acting Postmaster Brandon Limbert.