Janet Fetterolf, Hegins, PA

Hegins, PA, Rural Carrier Janet Fetterolf and Post Office Operations Manager Andrea Caraciolo

Hegins, PA, Rural Carrier Janet Fetterolf was in the right place at the right time — twice — for customers who needed help recently.

During the first encounter, she was delivering mail to a man who lives alone and was confused about the day’s events. Fetterolf called one of his relatives, and the man is now doing well after receiving medical attention.

Several days later, a growing stack of mail in a 101-year-old customer’s mailbox led Fetterolf to check on the man, who had fallen. She enlisted the help of neighbors to assist him, and he is recovering after being hospitalized.

Postmaster Darrell Denlinger hails Fetterolf as “a true caretaker of her customers.”

Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.