Jennifer Bertrand, Rouses Point, NY

Rouses Point, NY, Letter Carrier Jennifer Bertrand

Letter Carrier Jennifer Bertrand was recently delivering mail on a freezing day in Rouses Point, NY, when she discovered a little girl — clad only in pajamas — sobbing as she stood barefoot on the snow-covered ground outside a residence.

Bertrand picked up the 2-year-old and asked her what was wrong, and the toddler pointed to an open first-floor window above her.

“Did you fall?” Bertrand asked.

“Yes,” the frightened girl replied.

The Postal Service employee carried the child to the front door and located a caregiver before continuing on her route.

Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.