Joshua Hefta, Grafton, ND

Grafton, ND, Rural Carrier Joshua Hefta

Grafton, ND, Rural Carrier Joshua Hefta knew that a 95-year-old postal customer lived alone in the countryside, and he worried about the safety risk of her making the trek outside to her mailbox.

He’d gotten into the habit of taking her mail to her house, but one day recently, she didn’t meet him at the front door as usual.

When Hefta knocked, the woman called out for help, and he soon discovered her lying on the floor.

The customer asked Hefta to call her granddaughter, which he did, and he stayed there until she arrived.

Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.