Letter Carrier James Barr was recently delivering mail in DeWitt, IA, when he heard from a co-worker who was assigned to Barr’s regular route that day.
The colleague had noticed unusual noises coming from a residence, and Barr — knowing that an older customer lived there alone — rushed to the scene to check on her.
He discovered that the woman was stranded in her basement after dislocating her hip, so he immediately called 911 and stayed with her until emergency responders arrived.
The customer later mailed a letter of thanks to the local Post Office.
“When Jim stopped by later to inquire how I was, I was filled with gratitude,” she wrote.