Lawrence Roberts, Holland Patent, NY

man standing

Rural Carrier Lawrence Roberts was recently delivering mail on a bitterly cold day in Holland Patent, NY, when he encountered an older customer in distress.

The woman was walking slowly alongside a road, and she appeared to be disoriented.

Roberts stopped to check on her. She told him she’d locked herself out of her home and didn’t know what to do.

The Postal Service employee located a neighbor who sheltered the woman and called her daughter.

The customer’s daughter later contacted the local Post Office to thank Roberts for his assistance.

Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.