Lisa Wolfgang, Hegins, PA

Hegins, PA, Rural Carrier Lisa Wolfgang and Post Office Operations Manager Andrea Caraciolo

On a harsh winter day this year, Hegins, PA, Rural Carrier Lisa Wolfgang saw a customer in distress on a front porch.

She offered to help the elderly woman, who had locked herself out and wasn’t wearing a coat.

The woman knew that the back door was open, but she feared falling if she tried to walk through the snow.

Wolfgang entered the house through the back door and let the woman in, delivering not just mail, but a renewed sense of safety, too.

Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.