Michael Bottillo, Stratford, CT

Stratford, CT, Letter Carrier Michael Bottillo

Letter Carrier Michael Bottillo was recently delivering mail to an older customer’s home in Stratford, CT, when he heard her inside crying out for help.

Bottillo could see the woman — who had fallen — through the mail slot, and he assured her he would get help.

While calling 911, the Postal Service employee checked for an unlocked door or window.

Finding nothing open, Bottillo returned to the mail slot and comforted the customer until emergency responders arrived.

Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.