Carrier Technician Celedonio Flores was delivering mail on a January day in Lincoln Park, MI, when he encountered a customer during a moment of crisis.
The man was chasing suspects he said had just robbed his home.
As the customer yelled for help, Flores called 911.
The Postal Service employee stayed with the man and comforted him until police arrived.
The assistance from Flores led to the recovery of property the customer had reported stolen.