James Fenton, a carrier technician in Cottonwood Heights, UT, was recently delivering mail on a hot day when he heard a customer yelling for help.
Fenton soon located the woman behind parked cars in her driveway, where she’d fallen, leaving her stranded and struggling to get assistance for her broken hip.
The Postal Service employee immediately called 911 and comforted the customer, who said she feared for her life.
To help calm the woman, Fenton also contacted her family members during the wait for emergency responders to arrive.
“The actions James took were invaluable to this customer, considering the nature of her injuries, her advanced age and the heat of the day,” said Aaron Justesen, a local customer services supervisor.