Patricia Gutierrez, Brownwood, TX; Kimberly Smith, Salem, OR

Brownwood, TX, Letter Carrier Patricia Gutierrez

Postal Service employees in Texas and Oregon kept cool heads when crises flared up recently while they were delivering mail.

Brownwood, TX, Letter Carrier Patricia Gutierrez encountered a man running from four dogs attacking him. She honked her horn to distract the animals and helped the man get to a safe area, where she called for medical assistance.

In Salem, OR, Letter Carrier Kimberly Smith witnessed a car striking a 72-year-old woman at her mailbox, causing life-threatening injuries. Smith intervened and ensured that the driver remained on the scene until emergency responders arrived.

“It’s all about kindness and … doing what’s right,” she later told a local TV station.

Charges against the driver included DUI and second-degree assault.

Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.