Paul Callahan, Lorain, OH

Lorain, OH, Letter Carrier Paul Callahan

Lorain, OH, Letter Carrier Paul Callahan was recently delivering mail on one of several routes in his weekly rotation when he spotted an older customer sitting outside her home.

Knowing that she typically stays indoors, he decided to check on her with a friendly greeting: “Do you remember me?”

When the woman told him she did not, Callahan noticed evidence of foaming at the mouth, but she declined his offer to call for help.

The Postal Service employee left a bottle of water with the customer and shared his concerns with local police.

Emergency responders soon checked on the woman and determined that she was going into diabetic shock.

A police officer later told Callahan that his intervention averted a diabetic coma.


Employees featured in “Heroes’ corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.