Shannon Pritchard, Lynch Station, VA

A man who recently slipped and fell while cleaning his shower cried out for help for two hours before Lynch Station, VA, Rural Carrier Shannon Pritchard heard him when she delivered his mail. Because his doors were locked, she talked to him through a window while she called 911. “I was just trying to calm him down” until emergency responders arrived, Pritchard said.

Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.