Rural Carrier Associate Michael Dalton was delivering mail earlier this year in North Tazewell, VA, when a customer rushed out of her home and flagged him down.
Dalton immediately stopped to assist the distraught woman, who said her son had harmed himself inside their residence.
The Postal Service employee called 911 and comforted the customer until emergency responders arrived.
“Michael showed strength by remaining calm throughout the ordeal,” said local Postmaster Linda Augustosky.
The customer’s son did not survive.