Rural Carrier Associate Susan Thompson was delivering mail on a blazing summer day last year in Mount Vernon, TX, when she heard a customer yelling for help.
Thompson rushed to aid the woman, who had fallen in her yard an hour earlier and lost all feeling on one side of her body.
The Postal Service employee immediately called 911, gave the customer water and comforted her until emergency responders arrived.
“If Susan had not been there to assist this elderly woman, there is no way of knowing how long she would have been stranded in the heat before someone found her,” said Mount Vernon Postmaster Monty White.
“She is indeed a hero.”
The customer recovered from the incident.