Letter Carrier Jeanne Lippacher was delivering mail on a harsh winter day this year in Buffalo, NY, when she came upon a 93-year-old customer in distress.
The woman had fallen outside in her neighborhood and was unable to get up on her own.
Lippacher got the customer to her feet, escorted her home and stayed with her until a caregiver arrived to provide further assistance.
The caregiver later contacted the local Post Office to convey the customer’s gratitude for Lippacher’s help and kindness.
“Jeanne is an outstanding carrier and we regularly receive compliments about her,” said Customer Services Manager Linda Alexander.
The woman, who declined medical attention at the scene, was later admitted to a physical rehabilitation center.