Needmore, PA, Retail Associate Vicki Truax recently encountered a customer with an unusual purchase request: gift cards worth $2,000. The customer said someone claiming to be her grandson called her to say the cards were needed urgently to compensate for damages in a car accident. Truax persuaded the customer to contact her family members, who confirmed that the call came from an impostor and alerted police before the woman was drawn further into a scam.
Employees featured in “Heroes’ Corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.