Zene Vanleeuwen, West Point, GA

Smiling postal worker

Rural Carrier Zene Vanleeuwen recently responded to two emergencies she encountered while delivering mail in West Point, GA.

One day in October, Vanleeuwen heard an older customer screaming for help. She soon discovered that the woman had been stranded outside for several hours after falling and breaking her arm while taking out trash.

Vanleeuwen alerted a neighbor, rendered first aid while 911 was called, and comforted the customer until emergency responders arrived.

Later in the month, the Postal Service employee spotted smoke pouring out of an open front door at a residence.

She yelled through the door until a customer emerged from a side entrance, unaware that a family member had been cooking and left food unattended on the stove.

The customer was grateful for Vanleeuwen’s alertness.


Employees featured in “Heroes’ corner” also receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.