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Ready to compete

Top story

Ready to compete
USPS aims to expand shipping, packages business
2 days ago
Pushing boundaries
Training showcases dogs’ contributions
2 days ago
News Briefs
Business Connect success
Flag notice, publication also highlighted
2 days ago

Hot topic

Hot topic

Employees receive heat safety guidance
Across the nation, USPS managers and supervisors are delivering stand-up talks on avoiding heat-related illnesses.
3 days ago

Moon shots

Moon shots

Stamps honor first landing’s 50th anniversary
USPS is marking the 50th anniversary of the first moon landing with two stamps that will be released Friday, July 19.
3 days ago

Flag notice

News Briefs

Flag notice

Publications also highlighted
Read about an order to fly U.S. flags at half-staff next week and the latest issues of the Postal Bulletin, Great Lakes Area Update and Northeast Area Update.
3 days ago

Frog days of summer

Frog days of summer

News Quiz: Remember what you read?
This week’s quiz will test your knowledge of frogs, sales leads, globe-trotting NFL teams and more.
3 days ago

Sunny days

Sunny days

Dispatches from ‘Sesame Street’ and Memory Lane
The release of Sesame Street stamps has unleashed a flood of memories from USPS employees who are fans of the groundbreaking children’s television show.
4 days ago

Four wheelin’

Four wheelin’

Utah employees celebrate milestones
Four employees at the Postal Service’s Salt Lake City Vehicle Maintenance Facility recently celebrated a combined 130 years of federal employment.
4 days ago

Yours, mine or ours?

Yours, mine or ours?

Understanding ethics rules for community events
USPS wants you to understand the ethics rules surrounding the use of employee time, postal materials and postal property for three basic categories of community events.
4 days ago

Game plan

Game plan

Another NFL team gets assist from USPS
USPS is helping the Green Bay Packers travel to Canada for a pre-season game next month.
5 days ago

Learning more

Learning more

Employees explore careers at meeting
Employees throughout Alabama District learned about new employment opportunities in the Postal Service at a recent career conference.
5 days ago

Cybersecurity courses

Cybersecurity courses

Training must be completed by Aug. 20
The Postal Service has introduced three courses that employees must complete as part of their annual cybersecurity training.
5 days ago

Lunar knowledge

Lunar knowledge

The List: 7 facts about the moon
To help mark the release of the 1969: First Moon Landing stamps this week, here are seven facts about Earth’s closest neighbor.
5 days ago

Special connection

Special connection

Employee’s dad served on USS Missouri
Among the attendees at the recent dedication ceremony for the USS Missouri stamp in Hawaii was a Postal Service employee who was there to honor her father.
6 days ago

Sparking joy

Sparking joy

Love of mail inspires growing business
Don’t count Michael Sitver among recent college graduates worried about finding a job.
1 week ago

Archives

  • By the numbers: 838.7 million: Number of retail customer visits in fiscal 2018

Heroes’ Corner

  • ‘Swift and timely’

    Employee puts pinch on Grinch

    July 19

    ‘Swift and timely’

    Employee puts pinch on Grinch
    July 19 at midnight

    Yorkville, IL, Rural Carrier Dawn Wheaton was delivering mail in December when she observed an apparent package theft in progress.

    Wheaton spoke to the suspect, who fled. She then contacted local police.

    Officers apprehended the suspect and recovered the package, which contained Christmas gifts for the family to whom it was addressed.

    “The family was grateful for Dawn’s swift and timely actions,” said Yorkville Postmaster Ryan Thaller.

    Archives

Best Practices

  • Always on

    Being adaptable

    July 15

    Always on

    Being adaptable
    July 15 at 10:28 a.m.

    Angela Yoshikawa believes versatility is a virtue.

    The Manassas, VA, retail associate wears many hats each day. Sometimes she serves customers at the Post Office counter; other times, she’s behind the scenes, sorting mail or working with business customers.

    “I work where I am needed,” Yoshikawa says.

    Whether she’s doing “back of the house” work at the Post Office or helping customers out front, she strives to deliver excellent service — an approach USPS wants all employees to take.

    To help her colleagues meet this goal, Yoshikawa offers three suggestions:

    • Be empathetic. This is especially important if you encounter customers who have a language barrier. “I lived in Japan many years ago. I couldn’t say one word in Japanese, so I understand the challenge,” she says.

    • Be calm. “Sometimes customers might scream at you. Don’t take it personally. Let them say what they have to say.”

    • Be thorough. For example, if you’re sorting packages, make sure you place them in the right spot. “If you leave it in the wrong place, no one will see it. You have to be focused.”

    Yoshikawa, who previously worked at a data entry firm, joined USPS a year and a half ago. She’s happy she did.

    “I think working for the Postal Service is wonderful. It feels good to help customers. It’s also important to know a little bit of everything. That’s how you learn and have the opportunity to advance in different areas of USPS,” she says.

    Archives

On the Job

  • Running on all cylinders

    Technician keeps vehicles moving

    July 19

    Running on all cylinders

    Technician keeps vehicles moving
    July 19 at 10:33 a.m.

    My name is Dennis Aniagu, and I’m the lead automotive technician at the USPS Vehicle Maintenance Facility in Merrifield, VA. I help keep Postal Service vehicles moving.

    This is a big facility. We fix LLVs, trailers, forklifts — any type of postal vehicle. We do the electrical work, the air conditioning and the mechanics. We’ll also fix broken doors or locks. Our objective is to make sure the problem — whatever it is — doesn’t reoccur.

    I’m also a safety ambassador. When I arrive each morning, the first thing I do is walk around the shop to make sure it’s safe, clean and there are no spills. I don’t want anyone slipping and falling.

    The job changes every day. We have new vehicles and new equipment, so we have to keep up. We work hard to keep the Postal Service vehicles safe and on the road.

    I came to USPS 14 years ago. I was working two full-time mechanic jobs in two different places. At the time, I saw an ad for job openings on the back of a postal vehicle and thought there’s no harm in trying. I applied, took the exam and passed. I also did drivers’ training because we have to be able to test drive every vehicle we fix here to make sure everything is in order.

    I have five grown children. My oldest son is studying to be a civil engineer, my daughter is a finance manager, my other daughter is a nurse, my youngest son is into electronics and my youngest daughter is finishing her medical education.

    The Postal Service has given me an opportunity to improve my skills and further my career. USPS has good benefits and managers who listen to you when you have problems. I didn’t have all of that before I came here. The Postal Service has been ideal for me.

    Archives

Mailbag

  • Gregory Huff, Newark, NJ:

    Reading Link helps me to become a better-informed USPS employee. I particularly enjoyed the coverage of the recent Ellsworth Kelly and Marvin Gaye stamp dedication ceremonies, as well as the stories about Frank Facio, the California employee who is blind, and LGBT Pride Month.

    Archives

Latest videos

  • ‘Business Focus’ July 2
  • ‘Ellsworth Kelly’ June 28
  • ‘Wild and Scenic Rivers’ June 27
  • ‘Little Mo’ June 26
  • ‘Post Office Murals’ June 25
  • ‘Star Ribbon’ June 24

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