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Pandemic protection

Top story

Pandemic protection
Employees to receive new face coverings
3 days ago
A cup of Joe
Carrier’s tip leads to shipping deal
3 days ago
Best of all
PCC Leadership Award winners announced
3 days ago

Marketing the mail

Marketing the mail

PCC Day highlights business customers
USPS leaders and the nation’s commercial mailers came together this week during National Postal Customer Council Day.
4 days ago
BusinessCOVID

Raising awareness

Raising awareness

Drug Free USA stamp arrives soon
The stamp will arrive during Red Ribbon Week, which is held Oct. 23-31 to promote drug abuse awareness and prevention.
4 days ago

On the surface

On the surface

News Quiz: Test your postal knowledge
How much do you know about transportation centers, Informed Delivery milestones and other newsworthy topics?
4 days ago

Serving businesses

Serving businesses

DeJoy addresses National PCC Day
USPS has released Postmaster General Louis DeJoy’s video message for this week’s National Postal Customer Council Day.
5 days ago
BusinessCOVID

Vintage charm

Vintage charm

Holiday Delights stamps arrive Sept. 24
The Postal Service will release Holiday Delights, stamps that are inspired by folk art but with a modern graphic vibe, on Thursday, Sept. 24.
5 days ago

Brain health

Brain health

Distinguishing between Alzheimer’s, dementia
The USPS Wellness team wants to help employees learn the differences between Alzheimer’s disease and dementia, two conditions that affect the brain.
5 days ago

Scanning snapshot

News Briefs

Scanning snapshot

Area, district rankings included
Check out this week’s scanning snapshot, including rankings for the top areas and districts and a look at the biggest gains and losses.
5 days ago

Payroll taxes

Payroll taxes

USPS elects not to implement deferrals
The Postal Service is providing employees with information about an optional deferral of payroll taxes for workers.
6 days ago

Be a flu fighter

Be a flu fighter

To protect yourself, get vaccinated
The USPS Health and Wellness team is reminding employees that the best way to stay healthy and prevent seasonal influenza is to get vaccinated every year
6 days ago
COVIDEmployees

Staying safe

Staying safe

Keep your info secure this election season
The CyberSafe at USPS team wants to help employees protect themselves during this year’s election season.
6 days ago

World of good

World of good

Employees can give to charitable campaign
The latest Combined Federal Campaign, the federal government’s annual workplace charity drive, will begin Monday, Sept. 21, and continue until Thursday, Jan. 21.
7 days ago
COVIDEmployees

Safe houses

Safe houses

Tips for a home emergency supply kit
The Postal Service wants employees to remember that home emergencies can happen at any time.
7 days ago
COVIDEmployees

Chief FOIA Officer’s Award

News Briefs

Chief FOIA Officer’s Award

Service updates also highlighted
Read about a USPS employee who was honored for his efforts to foster transparency and the latest updates on Hurricane Sally.
7 days ago

In remembrance

In remembrance

Fly flags at half-staff to honor Ginsburg
President Donald Trump has ordered U.S. flags flown at half-staff to honor Supreme Court Justice Ruth Bader Ginsburg, who died Sept. 18.
1 week ago

Archives

Heroes’ Corner

  • Out of sight

    Employee acts on concern for unseen customer

    Today

    Out of sight

    Employee acts on concern for unseen customer
    Today at midnight

    Rural Carrier Slobodanka Cadenovic was recently making deliveries in Williamstown, NJ, when she grew concerned that mail was piling up at the home of a customer who normally retrieved it daily.

    Cadenovic knocked on the customer’s front door but got no answer, so she checked with a neighbor — who had seen no sign of the woman in several days — and called 911.

    Emergency responders soon discovered the woman on her bedroom floor, in dire need of medical attention, and rushed her to a hospital.

    “I love my job and my customers, and if I can help them, I just do it,” Cadenovic said.

    Archives

Best Practices

  • It’s personal

    Carrier treats customers like family

    Sept. 21

    It’s personal

    Carrier treats customers like family
    Sept. 21 at 10:37 a.m.

    Ann Gould knows how much her customers count on her.

    “As my community’s mail person, I am like their family,” says Gould, a Ft. Myers, FL, letter carrier with 39 years of experience. “I am here to help them with concerns, questions and anything else they may need.”

    USPS wants all employees to take this approach to customer relations.

    By providing the public with excellent service, the organization aims to boost loyalty, drive revenue and become more financially sustainable.

    To help employees, the Postal Service provides these tips:

    • Keep it courteous. You might be the brightest part of a customer’s day — especially during challenging times.

    • Take care. When handling packages, take extra steps to protect customers’ items.

    Be sure to take care of yourself, too, by following the Postal Service’s safety protocols, particularly during the coronavirus pandemic.

    Remember: USPS employees are essential workers — and the public is counting on you to deliver medicine, supplies and other necessities.

    • Be accurate. Strive to deliver timely, accurate service.

    For example, scan mail and packages at the actual delivery time so customers can receive timely updates on the whereabouts of their items.

    As Gould says, it all comes down to treating customers the way you would want to be treated.

    “It is a pleasure to be a member of this family, working to keep my community connected throughout the years,” she says.

    Archives

On the Job

  • Doing for others

    Postal inspector takes pride in work, coaching

    Sept. 25

    Doing for others

    Postal inspector takes pride in work, coaching
    Sept. 25 at 10:10 a.m.

    My name is Nate Maxwell and I’m a postal inspector assigned to the workplace violence and security team at the Postal Inspection Service’s Houston Division headquarters. I strive each day to uphold our mission to ensure the public’s trust in the mail.

    No two days are alike as a postal inspector. One day, I could be out in the field on an arrest operation, and the next, I could be giving a stand-up talk on safety tips to USPS employees. The autotomy and flexibility available to postal inspectors makes this one of the most sought-after law enforcement positions at the federal level.

    The Inspection Service is unique. No other industry has its own elite law enforcement arm to protect its employees and ensure the sanctity of its products.

    I’ve been a postal inspector for almost 23 years. Previously, I was a police detective in South Carolina, where I met my first postal inspector at a financial crimes meeting. He encouraged me to apply. I was also up for a position with the Federal Bureau of Investigation, but when the Inspection Service called and offered me a job, I took it. It was the best decision.

    Over time, the core mission of postal inspectors hasn’t changed, but our cases have. Criminals are more sophisticated than ever, and postal inspectors are always training and learning better ways to stay one step ahead of anyone targeting our customers or the USPS infrastructure and brand.

    Off the clock, I enjoy time with my family, relaxing, reading and playing golf. I’m married and have two daughters: the oldest is a registered nurse and the youngest is a second-grade school teacher. I also have a grandson who keeps me on the move.

    USPS has been good for me because I discovered my purpose in life through my work as a postal inspector. I’m thankful for the countless number of great people I have encountered who helped shape my life and career. It’s why I enjoy coaching others to tap into their potential and become the best version of themselves.

    I have been blessed, and I wake up every day to answer the question posed by Martin Luther King Jr.: “Life’s most persistent and urgent question, ‘What are you doing for others?’”

    Archives

The List

  • Power to the people

    5 U.S. Constitution facts

    Sept. 22

    Power to the people

    5 U.S. Constitution facts
    Sept. 22 at 11:58 a.m.

    The Constitution of the United States was signed in September 1787. Here are some things you may not have known.

    1. The Constitution is the supreme law of the United States. The original document is made up of the preamble that begins “We the people” and seven articles that took effect in 1789 and establish the nation’s system of government. The Constitution also contains 27 amendments added from 1791-1992. The first 10, also known as the Bill of Rights, establish the rights guaranteed to the American people. The remaining amendments expand on the original document — including amendments that reflect society’s changing values, such as ending slavery and the establishment and repeal of Prohibition.

    2. George Washington and James Madison were the only presidents who signed the Constitution. Two more future presidents weren’t present when the document was signed: John Adams was serving as ambassador to Great Britain, while Thomas Jefferson was serving as ambassador to France. Meanwhile, six men signed both the Declaration of Independence and the Constitution: George Clymer, Robert Morris, George Read, Roger Sherman, James Wilson and America’s first Postmaster General, Benjamin Franklin.

    3. The Constitution established the Electoral College. Wilson originally proposed the president be chosen by popular vote, but the men who wrote the constitution agreed on the Electoral College system instead. Although there have been 500 proposed amendments to change it, this “indirect” system of electing the president is still intact.

    4. The United States looked much different when the Constitution was created. The population in 1790 was 3.9 million, compared to about 327 million residents today. There were about 217,000 Revolutionary War veterans, compared with about 18 million U.S. veterans today.

    5. The word “democracy” does not appear in the Constitution. Other surprising facts: Latin is the only other language to appear in the Constitution; the Constitution is the oldest and shortest written constitution of any national government in the world; and the Constitution doesn’t require that the speaker of the U.S. House of Representatives be a House member, although a nonmember has never been chosen speaker.

    Archives

Mailbag

  • Loretta Chamberlain, Greensboro, NC:

    Thanks for “Lifeline,” the profile of Dr. Elaine Ferguson, the USPS associate medical director who is helping to protect employees during the coronavirus pandemic.

    Archives

Latest videos

  • ‘USPS National PCC Day 2020 PMG Welcom... Sept. 23
  • ‘USPS All-Employee Message’ Sept. 17
  • ‘Delivering America’s Election Mail’ Sept. 10
  • ‘Certainty 2’ Sept. 3
  • ‘Thank You for the Thank-You’s’ Sept. 1
  • ‘Dollars and Change’ Aug. 31

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