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Sunny days

Top story

Sunny days
Dispatches from ‘Sesame Street’ and Memory Lane
18 hours ago
Four wheelin’
Utah employees celebrate milestones
19 hours ago
Yours, mine or ours?
Understanding ethics rules for community events
19 hours ago

Scanning snapshot

News Briefs

Scanning snapshot

Informed Delivery highlighted, too
Read about the Postal Service’s latest scanning data and how to sign up for Informed Delivery.
20 hours ago

Game plan

Game plan

Another NFL team gets assist from USPS
USPS is helping the Green Bay Packers travel to Canada for a pre-season game next month.
2 days ago

Learning more

Learning more

Employees explore careers at meeting
Employees throughout Alabama District learned about new employment opportunities in the Postal Service at a recent career conference.
2 days ago

Cybersecurity courses

Cybersecurity courses

Training must be completed by Aug. 20
The Postal Service has introduced three courses that employees must complete as part of their annual cybersecurity training.
2 days ago

Lunar knowledge

Lunar knowledge

The List: 7 facts about the moon
To help mark the release of the 1969: First Moon Landing stamps this week, here are seven facts about Earth’s closest neighbor.
2 days ago

Special connection

Special connection

Employee’s dad served on USS Missouri
Among the attendees at the recent dedication ceremony for the USS Missouri stamp in Hawaii was a Postal Service employee who was there to honor her father.
3 days ago

Reducing risks

Reducing risks

Use MIRT to track hazardous material incidents
The Postal Inspection Service wants USPS employees to know about an online tool that makes it easier to track hazardous material incidents within the postal network.
3 days ago

Let’s hear from you

Let’s hear from you

Send your feedback to Link
What did you think of Link’s recent look at the Postal Police honor guard?
3 days ago

Sparking joy

Sparking joy

Love of mail inspires growing business
Don’t count Michael Sitver among recent college graduates worried about finding a job.
6 days ago

Informed Delivery

Informed Delivery

What you should know about the free service
Do you understand how Informed Delivery works and why it’s important to USPS?
6 days ago

Staying safe

Staying safe

Protecting yourself during hot weather
The Postal Service is reminding employees to stay safe during hot weather.
6 days ago

Casting call

Casting call

Employees can audition for ads
Employees who are chosen to participate could be featured in a variety of different types of USPS holiday ads.
7 days ago

Archives

  • By the numbers: $12.7 billion: Retail revenue reported by USPS for fiscal 2018

Heroes’ Corner

  • Revive to survive

    Employee aids unconscious customer

    July 17

    Revive to survive

    Employee aids unconscious customer
    July 17 at midnight

    Rural Carrier Sergio Cobain was delivering mail in Brooksville, FL, in January when he spotted a customer lying on the ground beside a road.

    Cobain rushed to check on the woman, who was unconscious, and immediately called 911.

    The Postal Service employee revived the customer, who had fallen, by the time paramedics arrived and took her to a hospital.

    The woman recovered from the incident.

    Archives

Best Practices

  • Always on

    Being adaptable

    July 15

    Always on

    Being adaptable
    July 15 at 10:28 a.m.

    Angela Yoshikawa believes versatility is a virtue.

    The Manassas, VA, retail associate wears many hats each day. Sometimes she serves customers at the Post Office counter; other times, she’s behind the scenes, sorting mail or working with business customers.

    “I work where I am needed,” Yoshikawa says.

    Whether she’s doing “back of the house” work at the Post Office or helping customers out front, she strives to deliver excellent service — an approach USPS wants all employees to take.

    To help her colleagues meet this goal, Yoshikawa offers three suggestions:

    • Be empathetic. This is especially important if you encounter customers who have a language barrier. “I lived in Japan many years ago. I couldn’t say one word in Japanese, so I understand the challenge,” she says.

    • Be calm. “Sometimes customers might scream at you. Don’t take it personally. Let them say what they have to say.”

    • Be thorough. For example, if you’re sorting packages, make sure you place them in the right spot. “If you leave it in the wrong place, no one will see it. You have to be focused.”

    Yoshikawa, who previously worked at a data entry firm, joined USPS a year and a half ago. She’s happy she did.

    “I think working for the Postal Service is wonderful. It feels good to help customers. It’s also important to know a little bit of everything. That’s how you learn and have the opportunity to advance in different areas of USPS,” she says.

    Archives

On the Job

  • Positive view

    Employee aims for excellent service

    July 12

    Positive view

    Employee aims for excellent service
    July 12 at 10:49 a.m.

    My name is Stacey Moss, and I’m a retail associate at the Circle City Post Office in Indianapolis. My job is to help customers. I only have a short amount of time with each of them, so it’s important to make it count. If they leave with a good impression, it will give them a positive view of the Postal Service.

    I start my day at 6 a.m. by sorting the mail and packages for our letter carriers to deliver. They’re my customers, too. Around lunchtime, I move to the retail window to help customers purchase stamps, mail letters and parcels, and get their delivery and tracking questions answered.

    Keeping the office clean and orderly is also important to me. I’ve had a successful day when I leave my workplace the way I found it. I also average about 20,000 steps a day, so work keeps me very active.

    I’ve had many responsibilities throughout my 21 years with the Postal Service, including serving as a PO Box clerk and passport agent. Every time a new employee joins our office, I go up to him or her and make myself available. If they have a question and I don’t know the answer, I will find it.

    When I leave work, I enjoy taking in the scenery downtown along the Indianapolis Canal, and doing yard work. I also enjoy spending time with my husband, Jason, who has a cool job at a brewery, and my daughter, Lainey Vai. She just graduated from high school with her cosmetology license and works at a salon. We also have three Dachshunds.

    I enjoy working at the Postal Service because it offers a stable career that has helped my family.

    Times have changed, but my job is essentially the same. People still want to get their mail to a certain place, and they still come into the Post Office. And I’m still here to give them excellent service.

    Archives

Mailbag

  • Gerald Kranz, Raleigh, NC:

    I was impressed with the “Art appreciation” article about Art Doles, the Detroit letter carrier who recently marked the 50th year of his postal career. He has an attitude of gratefulness and encouragement.

    Archives

Latest videos

  • ‘Business Focus’ July 2
  • ‘Ellsworth Kelly’ June 28
  • ‘Wild and Scenic Rivers’ June 27
  • ‘Little Mo’ June 26
  • ‘Post Office Murals’ June 25
  • ‘Star Ribbon’ June 24

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