Teamwork and a focus on scanning have helped USPS improve its Priority Mail performance, district managers say.
The national Priority Mail composite score improved almost three percentage points during fiscal 2016’s third quarter (April 1-June 30) compared to one year earlier. The score measures on-time deliveries and other standards.
In Western Pennsylvania District, one of two Eastern Area districts that led the nation in Priority Mail performance, employees bring a failure-is-not-an-option attitude, said Acting District Manager Samuel Jaudon.
“No matter what goes wrong on any given day, we will find a way to overcome it — or at the very least, minimize the impact,” he said.
Employee recognition helps foster a spirit of camaraderie. For example, the district regularly honors employees with Caught in the Act Awards.
“We don’t try to catch employees doing things wrong. We try to catch them doing things right and recognize them for it,” Jaudon said.
Western New York District, which ranked second in third-quarter Priority Mail scores, also emphasizes teamwork, as well as scanning data that allows managers to analyze problems and identify solutions.
“Through employee engagement, the district team continues to demonstrate a relentless focus on our priority performance,” said District Manager James Lentz.