Focus on customers

PMG Megan J. Brennan greets Retail Associate Deb Striefel during a visit to the Mandan, ND, Post Office last week.

USPS is committed to providing excellent service in the nation’s rural communities, PMG Megan J. Brennan said last week during a visit to North Dakota, where she met with employees, business customers and community members.

The PMG was joined by U.S. Sen. Heidi Heitkamp, as well as DPMG Ronald A. Stroman and Dakotas District Manager Doug Stephens.

They toured the Bismarck Processing and Distribution Center and the Mandan Post Office, where the PMG thanked employees for their dedication.

“I’m proud of all of our 1,900 North Dakota employees who are committed to providing excellent service to rural America. It’s an important part of our business,” Brennan said. “We play a particularly important role in every rural community because our competitors don’t serve rural areas to the extent that we do.”

The PMG cited the Postal Service’s strategic investments in technology, transportation capacity and employee training.

She also noted USPS will re-evaluate its logistics model in North Dakota during the next 12 months to identify additional opportunities for improvement.

“Our team in North Dakota has already accomplished a lot and is highly focused on continual process improvement,” the PMG said. “We are committed to investing more resources in North Dakota to serve our customers.”