Good news

Pensacola, FL, Letter Carrier Glenn Corbett’s spontaneous act of respect warmed hearts online this year.

Delivering excellent customer service is sometimes enough to land you in the news — as the USPS employees who captured headlines this year can attest.

For example, the Wales, MA, Post Office received praise from Dear Abby for delivering postcards to a grateful grandmother even though the woman’s grandchildren didn’t address them properly.

Meanwhile, Lori Boes, a Michigan Postmaster, and Stephen Kochersperger, a USPS senior research analyst, solved a mystery surrounding some Civil War-era letters.

Several employees performed good deeds.

Newport News, VA, Letter Carrier Audrey Cole returned a missing cash-filled envelope to a customer; Venice, FL, Custodian Darla White reunited a customer with her lost wallet; and Toms River, NJ, Letter Carrier Al Font rescued a dog that swam away from home.

Other newsmakers include Pamela Bentley, a Cropseyville, NY, retail associate and distribution clerk who made The Wall Street Journal’s front page after shoveling snow, and Pensacola, FL, Letter Carrier Glenn Corbett, who became a Facebook sensation after he saluted a veteran’s funeral procession.

“[I]t is the respectful thing to do because I am in a uniform representing the U.S. Postal Service,” Corbett said.

The Link archive has more stories of employees who made news this year.