Never boring

Springfield, IL, Customer Relations Coordinator Susan Litterly

I’m the customer relations coordinator for Gateway District. I have the best job in the Postal Service. I deal directly with customers — everyday folks, small business customers and large business customers — and help them resolve their concerns.

With this job, there is never a moment to be bored.

Right now, I’m concentrating on Informed Delivery and helping to roll that out to the district. I want to make sure managers are aware of the free feature and that they have the enrollment app installed on their phone. I make sure they’ve spoken with their employees about Informed Delivery and that their employees understand it. It’s also my job to talk to customers about Informed Delivery at chamber of commerce meetings, Postal Customer Council meetings and any place that I have an opportunity to promote it.

I’ve been with the Postal Service for 28 years. I started off as a relief Postmaster in Lake Fork, IL, and then I became Postmaster there. Later, I became customer services supervisor in Springfield, and then I became customer relations coordinator in 2001.

I have been married to Jeff for 35 years. We live in the same house that we purchased when we got married. We have two sons, Mitch and Ty, who both work in the agriculture industry.

When I’m not at work, I love to garden, swim and do anything that is outside.

The Postal Service is great place to work because you can focus on doing your job instead of worrying about whether you are going to have a job.

“On the job,” a series on individual employees and their contributions to the Postal Service, appears regularly in Link.