The way they were

Richard E. Grant and Christian Navarro

One of this year’s Oscar nominees is making news after Barbra Streisand responded to a fan letter he mailed her in 1972.

Richard E. Grant, a best supporting actor nominee for his role in the Melissa McCarthy vehicle “Can You Ever Forgive Me?”, was 14 when he penned the note to Streisand to invite her to visit his family’s home in Swaziland, an African kingdom, following her breakup with actor Ryan O’Neal.

“You don’t know me yet, but I am writing to offer you an idea you might like to consider,” Grant wrote.

He never received a response — until last month, when he tweeted about the letter and tagged Streisand. The tweet included a selfie he took near the entertainer’s Malibu home and a copy of his note.

A few hours later, Grant received the reply for which he waited 47 years.

“What a wonderful letter you wrote me when you were 14,” Streisand posted. “And look at u now! You’re terrific in your latest movie with Melissa. Congratulations and love Barbra.”

Grant was overwhelmed to hear from his childhood idol.

“I cannot begin to properly express what your generous reply has meant to me,” he wrote. Thank you.”

Spreading the word

Kula, HI, Postmaster David Wilbur

David Wilbur is a man on a mission.

The Kula, HI, Postmaster wants every customer he meets to know about Informed Delivery, the free mail notification service from USPS.

“Informed Delivery allows you to digitally preview your incoming mail and manage your packages wherever, whenever,” he says.

Wilbur knows what he’s talking about: He has helped more than 500 customers sign up for Informed Delivery since last fall, making him a national leader in registering users.

The Postal Service encourages this kind of enthusiasm. Increasing the number of subscribers will prompt more businesses to add interactive content to Informed Delivery emails, thereby boosting USPS revenue and the value of mail.

To help spread the word, Wilbur offers these tips:

• Show and tell. Wilbur shows Informed Delivery to customers who visit the Kula Post Office to sign up for a PO Box. He also talks about the feature to customers who come to the office to pick up or inquire about packages.

• Give customers more information. Wilbur staples an Informed Delivery informational sheet to customers’ receipts and includes a link to the Informed Delivery sign-up page in all responses to emails received through the Enterprise Customer Care program.

• Make it a community affair. Once a week, Wilbur sets up a booth in the Kula Post Office lobby where customers can learn more about Informed Delivery. He also sets up Informed Delivery booths at fairs, farmer’s markets and other community events.

The bottom line, according to Wilbur: Every customer interaction is an opportunity to promote Informed Delivery.

“Even when I ring up a customer at the window, I always ask, ‘Are you an Informed Delivery customer?’” he says. “That makes the customer inquire about Informed Delivery, and once you show them how it works, they usually sign up on the spot.”

“Best Practices,” a series on employees who demonstrate on-the-job excellence, appears regularly in Link.

On guard

Man, woman work at computer in office setting

Not all heroes wear capes.

The Postal Service has formed CyberSafe Guardians, a team of employees across the United States who help the organization promote effective cybersecurity practices.

The guardians meet once a month to receive cybersecurity materials that can be customized and distributed through each guardian’s “network,” such as the facility where he or she works or internal peer groups to which they belong.

These meetings also allow the guardians to provide the Chief Information Security Office with feedback on any cybersecurity issues that the guardians are hearing about at the local level.

The CyberSafe Guardians program is part of the Postal Service’s broader efforts to help employees learn how to protect the organization’s information and foster strong cybersecurity.

The program is open to Executive and Administrative Schedule (EAS) employees. If you’re interested in participating, discuss it with your supervisor and send an email to CyberSafeComms@usps.com.

The CyberSafe at USPS Blue page has additional information.

Travel update

Travel fees

Beginning Friday, March 1, USPS employees will see an additional fee of $1.60 on their travel itineraries for City Pair Program flights booked and purchased through Omega World Travel.

Employees should use eTravel to claim the agency fee charged by Omega, just as employees have done with other fees in the past.

The City Pair Program, administered by the U.S. General Services Administration, offers lower airfares than comparable commercial travel.

USPS employees must use GetThere or Omega World Travel for all official business travel, including flights, trains, hotels and rental cars. Employees aren’t permitted to book directly using other providers or by contacting travel or transportation companies directly.

For additional information, email the USPS travel team at travelbackoffice@usps.gov.