Donna Dyches takes scanning seriously.
The Columbia, SC, mail processing clerk knows that scanning allows customers to track their mail and packages online, making it a critical component of the Postal Service’s efforts to deliver excellent customer experiences.
“People have information readily available at their fingertips to locate their packages,” she says. “Each package [must be] handled with care, scanned accurately and efficiently, with each customer’s expectations in mind.”
To help employees like Dyches, USPS offers the following scanning guidelines:
• Pay attention. Scanning barcodes aren’t always on the front of packages, so you might have to look for them.
• Be timely. Make sure you scan packages at the right time and at the correct location. For example, if you work in delivery, don’t scan a parcel as “delivered” until it has actually been delivered.
• Remember the big picture. Accurate and reliable scanning helps USPS deliver better service, which improves customers’ experiences and drives loyalty.
Says Dyches: “[E]very mailpiece and the services we provide [are] as important to us as they are to our customers.”
“Best Practices,” a series on employees who demonstrate on-the-job excellence, appears regularly in Link.