Scanning snapshot. The Postal Service’s national scanning rating was 97.83 percent during the week ending May 24, down from one week earlier.
Western (98.1 percent) led the areas, while Dakotas (99.2 percent) topped the districts.
Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management.
To see the latest results, go to the Informed Visibility site and select “Customer Experience,” followed by “DES 2 Scan Performance.” Employees must request access to Informed Visibility through eAccess.
Honoring USPS. The Postal Service was recently honored for its use of social media to keep in contact with customers affected by Irma and Maria, the back-to-back hurricanes that struck the Caribbean in 2017.
PR News, a trade publication for public relations professionals, presented USPS with its Social Shake-Up Award for the best use of Twitter during a crisis management campaign.
The Postal Service also received honorable mentions in five other categories, including its use of Facebook and Twitter to promote the Breast Cancer Research semipostal stamp.
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