Results are in

Employee sitting at desk fills out form

The percentage of USPS employees who reported being engaged during this year’s Postal Pulse survey increased, although the number of workers who participated in the survey dipped.

The results, released last week, show 26 percent of survey respondents feel engaged, up from 25 percent last year and 17 percent during the first survey in 2015.

Employee engagement is generally defined as feeling involved in, enthusiastic about and committed to your work. Gallup, the organization that conducts the Postal Pulse survey, defines engagement through 12 principles that each correspond to a question on the survey.

The latest survey results show the Postal Service’s grand mean score is 3.36 on a scale of 1 to 5, up from 3.34 last year and 3.16 in 2015. The grand mean is the average score on the survey’s 12 questions.

“The Postal Pulse survey results are encouraging,” said Employee Engagement Executive Director Kelvin Williams. “Improving an organization’s workplace culture is a continuing process, but we’re moving in the right direction.”

Engaging, equipping and empowering employees is one of the Postal Service’s core strategies. Research shows that employees who feel engaged deliver better customer service, have better attendance rates and work safer.

More than 226,000 employees completed this year’s survey, which Gallup conducted from May 14-June 14. This figure equates to about 38 percent of the postal workforce, down from last year, when about 42 percent of USPS workers completed the survey.

Postal Service managers and supervisors received their teams’ survey results last week. Managers and supervisors are now required to share the results with their teams.

The Employee Engagement Blue page has tools to help managers and supervisors conduct discussions with their teams. Employees with questions can email them to Engagement@usps.gov.

Window to the past

An old postal window unit is being added to a local museum’s collection, thanks to a donation from the Alamance, NC, Post Office.

The unit, which features frosted glass and mail drop slots, is encased in a solid oak frame. It was part of the town’s original Post Office.

When the current Post Office was built in 1988, the old window unit was preserved and displayed in the new building.

At the time, William Vincent, director of the Alamance County Historical Museum, expressed interest in acquiring the display.

“This old piece of furniture is without doubt emblematic of the small rural Post Offices which were once so characteristic of Piedmont North Carolina and is … part of the history of our community and state,” Vincent said.

Earlier this year, Alamance Post Office managers decided to remove the old window display to open more space for customer service.

“It does have historical value and would be a good public relations item for … USPS,” said Richard Weber, the Alamance Post Office’s officer in charge.

Vincent was contacted to see if he was still interested in displaying the unit at his museum. He jumped at the offer.

The Alamance Post Office secured permission from Jenny Lynch, the USPS historian, before making the donation.

Historical equipment and documents are the property of the Postal Service and cannot be donated, sold or otherwise disposed of without permission from the historian’s office. Managers who no longer want to keep postal artifacts at their workplace should email photos and a description of each item to the historian’s office at phistory@usps.gov to obtain guidance.

The Alamance museum, located in Burlington, NC, is building a special case to display and protect the postal window unit.

Said Vincent: “We feel that [the window] should continue to be preserved both as a tribute to postal employees who made the older facility work and as evidence of the history of daily life in Alamance.”

Good dogs

The Military Working Dogs stamps.

All dogs might go to heaven, but four military working dogs have also found their way onto stamps that will be released Thursday, Aug. 1.

Military canines have aided U.S. soldiers in World War I, World War II, the Korean War, the Vietnam War, and the Afghanistan and Iraq wars.

Dozens of dog breeds have served in the armed forces, but over time the number has decreased significantly. Military dogs and their handlers remain vital to the military, though, and receive extensive training and care.

The Military Working Dogs stamps feature stylized geometric illustrations of four of the canine breeds that commonly serve in the armed forces today — German shepherd, Labrador retriever, Belgian Malinois and Dutch shepherd.

The background of each stamp features a detail of a white star and the stylized digital illustrations are in red, white, blue and gold to represent the American flag and patriotism.

Greg Breeding, a USPS art director, designed the stamps using artwork created by DKNG Studios.

The stamps will be available at Post Offices and usps.com.

News Briefs

Scanning snapshot

Scanning snapshot. The Postal Service’s national scanning rating was 97.78 percent during the week ending July 26, down from one week earlier.

Western (98.07 percent) led the areas, while Dakotas (99.18 percent) topped the districts.

Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management.

To see the latest results, go to the Informed Visibility site and select “Customer Experience,” followed by “DES 2 Scan Performance.” Employees must request access to Informed Visibility through eAccess.

Got connections? Thursday, Aug. 1, marks the start of Business Connect Month, a campaign to celebrate the program and the Postmasters, managers and supervisors who participate.

Since its inception, the program has brought in more than 7.4 million leads and has generated more than $3.5 billion in new estimated annualized revenue, including more than $225 million for the current fiscal year.

The Sales Blue page has more information about Business Connect and other employee leads programs.

Philatelic honorees. The National Postal Museum has announced the 2019 Smithsonian Philatelic Achievement Award recipients.

Alfredo Harp Helú, Janet R. Klug and Charles F. Shreve will be honored Oct. 19 at a gala at the museum in Washington, DC.

The museum’s website has more information about the program and the honorees.