Wall of fame

Man stands near mural

A new mural in Washington, DC, celebrates Roger “Buck” Hill, a retired letter carrier and renowned jazz saxophonist who died in 2017 at age 90.

The 70-foot mural is the city’s tallest, and depicts Hill, also known as the Wailing Mailman,” in a postal uniform playing the saxophone — which was part of his morning routine before beginning his Northeast DC mail route.

Joe Pagac, a Tucson, AZ, artist, painted the mural, one of several that the city recently commissioned to honor its diversity and history.

Pagac chose to depict Hill, who retired from USPS in 1998, after reading about his life, which included playing alongside jazz legends like Dizzy Gillespie when off the clock.

“Buck Hill hadn’t been commemorated very well and he was such an integral part of the community,” said Pagac. “He stuck around DC for his entire life.”

The mural is located along the city’s historic U Street corridor, an area once known as “Black Broadway.” The neighborhood is experiencing gentrification, which Pagac wants his work to address.

“I wanted to create something that empowers people and gives them a sense of hope by commemorating the roots of the community,” he said. “I want to show that not everything is lost to the grind of progress.”

Pagac, who completed the mural in 10 days, said he hopes his work will “make people smile. I want to take them out of their daily grind and give them something to look at.”

DC officials, civic leaders and Hill’s family attended the dedication ceremony Aug. 27, which the city declared as “Roger Wendell ‘Buck’ Hill Day.”

“I’m very proud,” Hill’s daughter, Robin, told WAMU, a local NPR station. “He would have loved it.”

Forward momentum

Two employees, one holding an award.

The Postal Service’s first Business Connect Month ended on a strong note.

Postmasters, managers and supervisors were encouraged to submit sales leads during the Aug. 1-31 campaign. This resulted in meetings between USPS sales representatives and 29,245 small businesses that will generate more than $45 million in estimated annualized revenue.

The organization wants to build on this success with Get the Red Out, a campaign that will run throughout September.

This effort will target employees who haven’t submitted a sales lead this year.

“We need all of our field employees who interact with customers every day to keep their eyes open and be on the lookout for new revenue,” said Mary Anderson, small-business sales director at USPS headquarters in Washington, DC.

The Sales Blue page has more information about the leads programs, which include Customer Connect (for letter carriers), Clerks Care (for distribution clerks, machine clerks and retail associates), Mail Handlers (for mail handlers), Rural Reach (for rural carriers) and Submit a Lead (for everyone else, including Executive and Administrative Schedule employees).

Des Moines, IA, Letter Carrier Larry Marean recently submitted a lead through Customer Connect after he noticed a customer on his route ships a lot of packages.

“I just talked to the customer, asked if we could have someone talk to them about their shipping needs, took down their information and submitted a lead card. It was really easy,” Marean said.

The lead that he submitted is expected to generate more than $80,700 in new annualized revenue for the Postal Service.

Said Anderson: “I’m sure [employees have] seen the opportunities out there. Now is the time to take the next step and submit a lead card to your supervisor or manager.”

Clean slate

Relief Postmaster Christy Nelson

The Cornell, MI, Post Office may be a small facility, but it has earned a big reputation for keeping things clean.

It’s all thanks to relief Postmaster Christy Nelson, whose attention to detail has not gone unnoticed.

“She is so proud of the work she does and how the office looks to the local community,” said Nelson’s administrative Postmaster, Chrissie Conery.

When Information Technology Manager Chris Wrbelis recently visited Nelson’s office to perform computer repairs, he couldn’t help but take photos of what he saw.

“The floors were clean enough to eat off of,” he said.

Nelson appreciates the accolades and said keeping her office clean is just another example of showing respect for the Postal Service and the people she serves.

“My customers are the reason for being here,” she said. “They are my neighbors and members of my local community.”

Greater Michigan District Manager Krista Finazzo praised Nelson for taking pride in the appearance of her surroundings and understanding how important that is to the USPS brand.

“You define what it means to be postal proud,” Finazzo said. “Thank you for your commitment to your community and presenting a positive image of the postal brand for all of us.”

News Briefs

Scanning snapshot

Scanning snapshot. The Postal Service’s national scanning rating was 97.47 percent during the week ending Aug. 30, down from one week earlier.

Western (97.69 percent) led the areas, while Dakotas (98.85 percent) topped the districts.

Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management.

To see the latest results, go to the Informed Visibility site and select “Customer Experience,” followed by “DES 2 Scan Performance.” Employees must request access to Informed Visibility through eAccess.

New advisors. The National Postal Museum’s advisory council has added three members.

The additions are Sam Bright, a Silicon Valley executive; Karen McCormick, a government relations manager for the Postal Service’s Office of Inspector General; and Chris Thompson, senior manager and postal strategist for Shutterfly Inc.

The museum’s news release has more information.

Got news? Email your submissions to uspslink@usps.gov.