COVID-19 cons

If you’re a Postal Service employee, watch out for scams that attempt to use the coronavirus pandemic to con you into revealing personal information.

Emergency situations are prime opportunities for criminals to take advantage of unsuspecting consumers.

Scammers are creating websites devoted to the coronavirus pandemic and COVID-19, the disease caused by the virus. These sites might appear authentic, but they’re actually designed to steal usernames, passwords and other sensitive information.

To protect yourself, the CyberSafe at USPS team and the Postal Inspection Service offer these tips:

• Be cautious of unexpected email and text messages. Cybercriminals are adept at creating convincing emails and texts that appear to come from trustworthy organizations, such as the World Health Organization, seeking information or donations.

• Be suspicious of messages with links or attachments. Instead of clicking a link in an email to retrieve information, go to an organization’s website to retrieve the information directly.

• Be leery of emails that use urgency, fear or threats to get you to take immediate action. Also: Don’t take unexpected phone calls from individuals claiming to be with a legitimate organization.

• Beware of charity scams. Only contribute to established organizations.

• Remember: There currently is no cure for COVID-19. Be wary of offers for vaccines, pills or other products that claim to cure the virus.

If you receive a suspicious or phishing email at work, report it immediately by selecting the “Report to CyberSafe Security” button in Outlook.

The CyberSafe at USPS Blue and LiteBlue pages have additional tips to avoid phishing, while the Postal Inspection Service’s website has information about other coronavirus-related scams.

Staying informed

Postal Service employees can sign up to receive informational alerts from the organization during emergencies, including the coronavirus pandemic.

The alerts are sent to employees via email or text messages on their personal devices. The alerts will include national communications and local information based on the employee’s work site.

To sign up, employees can go to Blue or LiteBlue and select HERO. Once in HERO, employees should select the alert banner or the Emergency Alerts quick link to securely provide their personal contact information.

Enrollment is voluntary and standard message and data rates apply. Employees can opt out of the alerts at any time.

Zoom in

The Postal Service is transitioning to Zoom, a new teleconferencing platform that will eventually replace WebEx, the organization’s current online meeting tool.

Zoom offers reliable, user-friendly online video conferencing and teleconferencing.

“Our goal is to reduce in-person meetings and emails in favor of personalized video meetings,” said Acting Chief Information Officer Scott Bombaugh. “This will drive closer collaboration and better meeting outcomes.”

Beginning in March, all USPS computer users can participate in Zoom meetings they are invited to attend and schedule meetings up to 40 minutes in duration.

USPS computer users who have been approved as WebEx schedulers in eAccess can schedule Zoom meetings of no time limit through Outlook. For initial sign-on, use the “Sign In with SSO” button on the right, not the main “Sign In” feature in the middle of the screen.

For non-WebEx schedulers, Zoom does not appear in your Outlook ribbon. To access it, search “Zoom” by clicking the “Start” button in the bottom left corner of your device.

After July 31, WebEx will no longer be available and users will be unable to access meetings and recordings stored on WebEx.

The Zoom Blue page has more information.