Leading the nation

A new survey ranks the Postal Service first for its overall performance during the coronavirus pandemic, topping many of the nation’s best-known companies.

The poll asked consumers to rank a wide-ranging list of 100 businesses on four key measures: resolve, integrity, responsiveness and permanence.

USPS ranked No. 1 in the overall composite score, leading companies such as Clorox (No. 2), Google (No. 3), UPS (No. 4), Walmart (No. 5) and FedEx (No. 9).

The Postal Service also ranked first in responsiveness and permanence, which describes the perceived strength of an organization and expectations of its future relevance.

USPS ranked fifth for integrity and 23rd for resolve, which gauged whether an organization is viewed as part of the solution.

“Postal Service employees connect America, especially during times like these,” said Postmaster General Megan J. Brennan. “Throughout the pandemic, our employees have delivered the medicine, checks and essential supplies that customers need to get through this challenging time. It’s rewarding to see the public recognize the indispensable role that our employees play in every community across the nation.”

The Harris Poll, a global research firm, and other groups conducted the survey between January and April, just as the pandemic forced many businesses to curtail operations and much of the public to shelter at home.

Similarly, a separate poll conducted recently by Pew Research Center found USPS is viewed favorably by 91 percent of the public.

Retirement info

The Postal Service wants employees to know about a series of webinars that will be held in June to educate federal workers about the Thrift Savings Plan (TSP).

The Federal Retirement Thrift Investment Board, the agency that administers the plan, will conduct the one-hour webinars, which will each be offered twice.

Here’s the lineup:

  • “TSP Investment Funds,” Tuesday, June 9, and Tuesday, June 23, at 10 a.m. and 1 p.m. EDT each day
  • “TSP Loans,” Wednesday, June 10, at 10 a.m. and 1 p.m. EDT
  • “TSP In-Service Withdrawals,” Thursday, June 11, at 10 a.m. and 1 p.m. EDT
  • “TSP Death Benefits,” Monday, June 15, at 10 a.m. and 1 p.m. EDT
  • “Intro to TSP,” Wednesday, June 17, 10 a.m. and 1 p.m. EDT
  • “TSP Post-Service Withdrawals,” Friday, June 19, at 10 a.m. and 1 p.m. EDT
  • “TSP Contributions,” Wednesday, June 24, at 10 a.m. and 1 p.m. EDT

The information in the “TSP Post-Service Withdrawals” webinar will be beneficial to TSP participants that are within 10 years or less of retirement and participants who have separated or retired.

Individuals who want to participate in the webinars must register first. To register and for more information, go to the TSP website’s webinars section.

All dates and topics are subject to change or cancellation. Additional topics may be added. Email webinars@tsp.gov to learn more.

All previously recorded webinars are available on the TSP YouTube channel.

For additional questions, email the USPS Health and Wellness team.

Be positive

The latest Thank You for the Thank-You’s video features more messages of support for Postal Service workers.

Through chalk drawings and handwritten notes, customers thank USPS for the organization’s critical work during the coronavirus pandemic.

One chalk message reads: “Be positive. Thank you, Mailman.”

Another customer left a letter carrier a bagged face mask with a handwritten note: “Thank you for being out there. God Bless You. God Speed.”

The 30-second video — the eighth installment in a series — also shows a pair of hearts with the message: “Thank you. We appreciate you!”

USPS released the video last week and shared it on its social media channels, where the organization also distributed earlier installments.

On a mission

“News Quiz” is a weekly feature that lets you test your knowledge of recent Link stories. The correct answers appear at the end.

1. True or false: Congress recently adopted a Postal Service mission statement that describes the organization’s history, its duties and its status as an essential part of the federal government.

a) True
b) False

2. Fill in the blank: The Postal Service recorded a net loss of (blank) during fiscal year 2020’s second quarter (Jan. 1-March 31).

a) $4.5 billion
b) $17.8 billion
c) $22.3 billion
d) None of the above

3. Which publication did USPS recently mail to employees’ homes?

a) National Update: Special COVID-19 Edition
b) The United States Postal Service: An American History
c) All of the above
d) None of the above

4. Which application allows customers to go online to schedule first-time passport application appointments at participating Post Offices?

a) Informed Delivery
b) Informed Visibility
c) Postal Communicator’s Toolbox
d) Retail Customer Appointment Scheduler

5. Which option allows businesses to use Priority Mail Express or Priority Mail to temporarily forward mail in bulk to a new domestic business address?

a) Hold Mail
b) Informed Delivery
c) Premium Forwarding Service Commercial
d) Premium Forwarding Service Residential

Answers: 1) b. The mission statement was adopted by the USPS Board of Governors. 2) a. 3) a. 4) d. 5) c.