A letter carrier’s keen eye has led to a sale that brought in nearly $400,000 in revenue for the Postal Service.
West Columbia, SC, Letter Carrier Jamara Rozier sprang into action when she saw vehicles from USPS competitors at an auto parts dealer along her route.
She talked with the business owner, who was seeking affordable shipping rates and who wanted to know if the Postal Service could offer better shipping prices for his company, which sells auto parts through several online retailers.
The company’s sales have doubled since the coronavirus pandemic began, and the customer was looking for ways to reduce shipping costs and eliminate surcharges.
Rozier submitted a lead through the Customer Connect program. Theophilius Crawford, a Greater South Carolina District business development specialist, then contacted the customer.
The resulting deal is expected to bring in $398,600 in revenue, which has been added to the Postal Service’s Race for a $Billion campaign total.
The initiative — which is at $738.3 million, according to a June 4 ranking of all district contributions — aims to raise $1 billion through employee-provided sales leads before the fiscal year ends Sept. 30.
“Jamara Rozier spotted an opportunity for one of her business customers to get the help he needed,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “Main Street USA businesses are facing all kinds of challenges from the coronavirus pandemic. For some of these businesses, the challenge is a rapid increase in sales and shipping. Carriers such as Jamara are in the perfect position to see that.”
In addition to Customer Connect, employees can submit leads through the Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead programs.
The Sales Blue page has more information about the lead-sharing programs, including instructions on participating.