Getting better

The Postal Service has improved its Single Package Lookup Tool, which integrates multiple tracking systems into one user-friendly application.

The application, also known as the SPLU Tool, produces an average of 46,000 tracking insights each day that employees use to resolve customer inquiries.

In July, the SPLU team conducted a survey to better understand employees’ experiences using the tool and determine what could be improved.

Based on the feedback, the team recently added new SPLU email templates, subscription capabilities and notification alerts.

Training material has also been added to the right-hand side of the Business Customer Support and Service Blue page, including a 16-minute video, job aids and SPLU application support contact information.

Additional material will be added as further SPLU improvements occur.

Employees interested in using the application must submit an eAccess request for Single Package Lookup, then select “Tracking Only” from the dropdown menu.

More than 52,000 employees throughout the Postal Service have used the application since its introduction during summer 2018.

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New vice president

Peter Pastre is the Postal Service’s new government relations and public policy vice president.

He recently joined USPS from MetLife’s Washington, DC, office, where he began working in 2003, first as vice president of federal government relations and then as vice president of global government relations.

Prior to that, Pastre was assistant vice president for government relations for the Pacific Life Insurance Co.; associate director for external affairs at the American Council of Life Insurers; and government relations director at the National Society of Professional Engineers.

His first day on the job was Sept. 28.

Beyond protection

In a world where the cybersecurity landscape is constantly shifting, protecting USPS isn’t the Corporate Information Security Office’s only responsibility.

The department, also known as CISO, works to strengthen and improve the Postal Service’s cybersecurity efforts, too.

To help mark National Cybersecurity Awareness Month in October, the organization is highlighting CISO and its teams, including the team that manages the identity and access management portfolio.

Led by Heather Dyer, this team works to ensure USPS employees can access the technology resources they need to do their jobs.

This includes managing eAccess, a system that allows employees to request permission to use a variety of postal applications, and building ARIS, the system that will eventually replace it.

The team also oversees efforts to protect the Postal Service’s most vital information, and it manages a program that verifies customers’ identities for offerings like Informed Delivery, Hold Mail and Operation Santa.

Additionally, the team develops innovative security initiatives, including the Postal Service’s work with the FBI to offer fingerprinting services, as well as in-person proof-of-identity opportunities with other government agencies.

To help support the identity and access management team’s work, Postal Service employees can follow these steps:

• Keep it secure. Don’t share your ACE ID login or password information. Don’t connect with someone else’s logon ID, password or any other personal identity credential.

• Keep personal information professional and limited. Think twice before you share your personal data since it is extremely valuable to cybercriminals.

The National Cybersecurity Awareness Month Blue page and the CyberSafe at USPS Blue and LiteBlue pages have more information about CISO, the identity and access management team and related topics.

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News Briefs

Scanning snapshot

Scanning snapshot. A snapshot of Postal Service scanning data shows the national rating was 97.03 percent during the week ending Oct. 9, down almost two-tenths of a point from one week earlier.

The data was collected Oct. 14.

Central led the four areas with a rating of 97.27 percent, followed by Western-Pacific (97.23 percent), Atlantic (97.12 percent) and Southern (96.59 percent).

Among the 67 districts, Dakotas, part of Western-Pacific Area, ranked first with a rating of 98.79 percent, while Atlanta, part of Southern Area, ranked last with a 92.81 percent rating.

Western-Pacific’s Santa Ana District was the week’s biggest gainer with a rating of 96.52 percent, up almost a full percentage point, while neighboring Sierra Coastal District, with a rating of 96.69 percent, declined 1.11 percent, the week’s biggest loss.

Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.

To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.”

Are you secure? Postal Bulletin’s Oct. 8 issue looks at National Cybersecurity Awareness Month, which occurs every October.

The latest updates to policies, procedures and forms are also included.

Know your history. Smithsonian Magazine’s latest issue includes a history of the nation’s postal system. The article is also available on the magazine’s website.

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