A snapshot of Postal Service scanning data shows the national rating was 97.06 percent during the week ending Oct. 16, down less than 1 percent from one week earlier.
The data was collected Oct. 21.
Western-Pacific led the four areas with a rating of 97.38 percent, followed by Central (97.3 percent), Atlantic (96.98 percent) and Southern (96.64 percent).
Among the 67 districts, Dakotas, part of Western-Pacific Area, ranked first with a rating of 98.69 percent, while Atlanta, part of Southern Area, ranked last with a 93.11 percent rating.
The week’s biggest gainer was Central Area’s Greater Indiana District, where the rating was 97.24 percent, up 0.73 percent from one week earlier, while Atlantic Area’s Baltimore District, with a 93.98 percent rating, was down 1.18 percent, the week’s biggest decline.
Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.
To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.”
Got news? Email your submissions to firstname.lastname@example.org.