Safety in numbers

Westchester District is using data to keep its employees safe on the job.

The district, which encompasses much of the Hudson Valley area of New York state, has developed a simple diagnostic tool that permits top managers to analyze local work hour and accident data.

“If you don’t understand what the world is telling you through current data, then you’re just guessing,” said Robert Lukas, the district’s human resources manager. “The data reveals the trends, so we can react to what’s happening in accidents immediately, not two weeks later.”

Last fall, this emphasis on employee safety helped Westchester earn a USPS Safety Leadership and Vision Award, which honors areas and districts that exceed requirements in maintaining safe workplaces.

Westchester was also honored in 2019, the year the program was introduced.

The district’s diagnostic tool has been critical to helping leadership spread the word that safety matters. The data produced by the tool is shared widely, including a prominent spot on the Westchester Blue page.

“It’s proven accurate, there’s credibility with the data and the leadership is used to using it and seeing where we stand today. There’s no secret about it. We share it every chance we get to different Post Office safety teams, Postmasters and employees,” Lukas said.

In addition to the data, Westchester also follows other safety best practices, including emphasizing the importance of safety-themed stand-up talks and requiring managers and supervisors to observe employees while they work.

This program isn’t just about catching employees behaving badly; it’s also about recognizing and rewarding good behavior.

“If somebody is observed on the job doing everything right, a discussion is needed with them just as with someone who did some egregious thing,” Lukas said.

Miles Johnson, a rural carrier in Peekskill, NY, said he appreciates the observation process, which he has experienced himself.

“I think that it makes everybody more efficient in how they’re executing their duties. If you can get advice on how you can do your job better, it’s always beneficial,” he said.

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Retail revenue

A Texas retail associate’s sales leads have brought in more than $327,000 in new estimated annualized revenue for the Postal Service.

Rosina Gonzales, who works at the Dallas Main Post Office, submitted her leads through the Clerks Care program, which allows retail associates, call center agents and machine and distribution clerks to pass on sales leads to USPS.

In Gonzales’ case, her multiple leads were passed on to Anthony Sanchez, a Dallas District business development specialist, and James Allen, a field sales representative.

Sanchez and Allen were able to close deals worth a combined $327,537 in estimated annualized revenue.

The Postal Service is spotlighting the efforts of retail associates during Clerks Care Week, which is March 6-12.

Clerks Care has brought in more than $1 billion since it began in 2013. It’s the Postal Service’s top lead- and revenue-generating program for fiscal year 2021 (Oct. 1, 2020-Sept. 30, 2021), with more than $200 million in revenue generated so far.

“As an organization, we are taking this week to celebrate our retail associates and clerks,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “The leads they submit are important to helping their customers and for the success of the Postal Service.”

Sales generated from Clerks Care leads count toward the Power of One campaign to raise revenue through sales leads from USPS employees.

As of the end of February, the campaign has brought in $565 million, up 27 percent over the same period last year.

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30. The Small Business Sales team is tracking program participation rates through its weekly “Drive to 35” downloadable report.

The Small Business and Lead Generation Programs Blue page has more information about Clerks Care and the other employee lead programs: Customer Connect, Business Connect, Mail Handlers, Rural Reach and Submit a Lead.

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‘Meal’ ticket

Postal Service employees can participate in an upcoming webinar to learn how to stretch their dollars to provide nutritious, delicious meals.

The session, “Meal Planning for Health and Budget,” will be held Thursday, March 11, at noon EST.

Kristen McGill, a nutritionist for the Giant supermarket chain, will conduct the webinar and provide meal planning tips, including guidance on making the process enjoyable and fun.

Participants must register before the event on the webinar website. After signing up, directions for accessing the webinar will be emailed to each registrant.

Following the webinar, registrants will receive an email with a link to an archived recording of the webinar, along with the slides.

Participation is voluntary. Nonexempt employees may only participate off the clock or during authorized breaks.

For more information, email the USPS Health and Wellness team.