Scanning snapshot. A snapshot of Postal Service scanning data shows the national rating was 96.65 percent during the week ending Dec. 31, down 0.36 percent from one week earlier.
The data was collected Jan. 5.
Central led the four areas with a rating of 97.06 percent, while Atlantic ranked last with a 96.32 percent rating.
Among the 50 districts, Arkansas-Oklahoma, part of Southern Area, ranked first with a 97.73 percent rating, while Puerto Rico, also part of Southern Area, ranked last with a 92.14 percent rating.
Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.
To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.” Postal Service employees must request Informed Visibility access through eAccess.
Delivery data. From Oct. 1-Dec. 24, the Postal Service delivered 89.8 percent of First-Class Mail on time when compared to the organization’s service standard, according to data released last week.
During the same period, USPS delivered 91.7 percent of Marketing Mail and 81.2 percent of Periodicals on time, the figures show.
Happy returns. Postal Bulletin’s Dec. 30 edition features an overview of the organization’s offerings for customers who want to return merchandise through the mail, along with the latest updates to USPS policies, procedures and forms.
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