Every Lead Counts

The Postal Service has launched Every Lead Counts, a campaign to raise revenue for the organization through sales leads from employees.

The Small Business Solutions team is leading the initiative, which began last fall and will run through the end of the current fiscal year on Sept. 30.

The team’s goal for the campaign is to bring in more than 100,000 leads and achieve an employee participation rate of 10 percent.

Employees can submit leads through the Business Connect, Clerks Care, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead programs.

Fiscal year 2021’s campaign, which was called the Power of One, saw just over 9 percent of Postal Service employees submitting at least one sales lead, for a total of more than 96,000 leads.

USPS employees submitted more than 21,300 leads in the first quarter of fiscal year 2022 toward the 100,000 goal.

One of those leads was submitted by Ashley Scott through the Business Connect program.

The customer services supervisor and her colleagues at the Emmaus, PA, Post Office noticed a business customer bringing in several bags of parcels to the retail counter at the end of each business day.

After talking with a representative of the business, which sells nutritional products and supplements, the Emmaus staff arranged daily package pickup.

Karen Failor, a business leads development specialist, and Gary Woloszyn, a senior sales executive, then followed up with the customer. They closed two shipping deals worth more than $1.46 million in new estimated annual revenue for the Postal Service.

Lou DeRienzo, small-business senior sales specialist at USPS headquarters in Washington, DC, said the organization hopes to generate more than 10,000 leads in January.

“We need everyone focused on finding leads and participating, now that the holidays are behind us, and to encourage their fellow employees to do the same,” he said.

The Sales Blue page has more information about the Postal Service’s employee lead-sharing programs.

New vice president

Garrett M. Hoyt has been named vice president of Technology Applications, a role he has filled on an acting basis since October.

As vice president, Hoyt is responsible for developing digital approaches to improving customer engagement, transportation management, product visibility and pricing. He’s also responsible for modernizing platforms that support business functions.

As acting vice president, he led the automation of freight payment processes and directed a successful initiative with transportation suppliers.

Prior to his time at Technology Applications, Hoyt served as Chief Information Officer Services executive director, managing a team that negotiated strategic, cost-saving technology contracts.

Previously, he directed the development and launch of initiatives that automated manual processes, such as seamless acceptance and eInduction.

Hoyt has been with the Postal Service for 34 years.

Technology Applications was created in fall 2020 when the former Information Technology was split during realignment. The other unit created was the Network and Compute Technology group.

Winter wear

The Postal Service wants employees to dress warmly when working outside during winter weather.

To prevent cold-weather-related injuries, three light layers are ideal:

• An inner layer for wicking moisture away from your body;

• A middle layer to insulate you from the cold; and

• An outer layer that repels wind, snow and rain and can be removed as needed.

Also: Protect your hands, neck and face. Wear warm, waterproof shoes or boots. Prolonged exposure to cold temperatures can cause your body to lose heat, which puts you at risk for hypothermia or frostbite.

Employees should always dress appropriately for the weather and notify their supervisors immediately of any weather-related issues.

The Safety Blue page has more information, including Safety Depends on Me! videos on working in winter weather.

Join the team

The Postal Service is looking for Executive and Administrative Schedule (EAS) employees who are interested in joining the CyberSafe Guardian program.

Volunteers with the program work closely with the Corporate Information Security Office (CISO) to protect the USPS computer network by promoting cybersecurity best practices at postal facilities.

CyberSafe Guardian volunteers also provide feedback on online security issues such as smishing scams, online privacy, phishing, passwords and more.

Interested EAS employees can nominate themselves or colleagues by completing the registration form on the CyberSafe Guardian Blue page.

For additional information, send an email to CyberSafeComms@usps.gov.