Higher learning

A recent wide-ranging discussion with Postmaster General Louis DeJoy is featured in a new video on Duke University’s website.

DeJoy kicked off the Fuqua Business School’s Distinguished Speakers Series for the academic year by sitting down with the school’s dean, Bill Boulding.

DeJoy shared stories about his background and his first two years as the 75th postmaster general.

He told the audience that what surprised him most when he became postmaster general was the general lack of concern at how dire the situation was at the Postal Service.

To address the problem, he oversaw the creation of the Delivering for America plan, which established a path forward to help the organization right its financial ship and improve service to customers.

He also spoke of the inspiration he found working with the employees of USPS.

“When a hurricane happens, we’re the first sign of getting back to normalcy. … Our employees, their lights are out, they’re without water, and they come in to deliver the mail. And it begins to build into your commitment for the greatness of this institution and the ability to serve the public.”

Asked what advice he would give to the business students at the Durham, NC, school, DeJoy said, “Engage, and try to be consequential in everything you do.”

He continued: “I get to deploy my business and operational skills in a public service mission with a great leadership team and a great group of people that are committed to service. It’s inspiring.”

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Postage do

A sales lead from a retail associate in Maine has resulted in a shipping deal worth more than $90,000 in new revenue for the Postal Service.

Hannah Smith, who works at the Blue Hill Post Office, had been working with a customer on setting up online postage.

Smith then submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass along sales tips.

A sales representative followed up with the business and closed a deal worth $90,090 in new estimated annualized revenue for the Postal Service.

“Hannah knew from answering questions about printing online shipping labels that there was an opportunity to provide more help to her customer,” said Lou DeRienzo, a small-business senior specialist at USPS headquarters in Washington, DC. “By passing on a lead, she saved her customer money and brought in more revenue for USPS.”

Sales generated from Clerks Care leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads from employees.

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “Submit a Lead” link under “Featured Topics.” Employees who do not have an ACE ID can access the lead entry site through LiteBlue by selecting “Submit a Lead” under the “Resource Index” tab.

Customer 360 users can click on “Submit a Lead” to access the lead entry site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.” Business Connect Portal users have to enter a lead through the lead entry site if an activity requires sales assistance or has resulted in a sale.

The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.

Beneficiary information

The Postal Service wants to remind all workers that it is important to complete or update beneficiary information as soon as possible.

This simple task takes just a minute or two and can save a lot of heartache down the line.

The Life Changes LiteBlue page, a one-stop shop for updating employee information, makes it easy. Just click the page’s Beneficiary information item. Links to relevant beneficiary forms — including retirement holdings and life insurance — are at your fingertips.

Completing or updating this information means you get to choose who should benefit from payouts in the event of your death.

Changes of address and updates to emergency contacts can also be completed via LiteBlue’s Life Changes page.