A gilded route

Daniel Nerka knows he’s got it good.

“Can’t get any better than delivering on the Hill,” the St. Paul, MN, letter carrier said.

Nerka is referring to Cathedral Hill, which gets its name from the magnificent beaux-arts cathedral that anchors this historical and architecturally rich section of Minnesota’s capital city.

The Cathedral of Saint Paul is a national shrine and architectural gem whose copper-clad dome helps shape the character of the city’s downtown skyline.

Then there’s Summit Avenue, the longest stretch of Victorian-era residences in the United States.

And the James J. Hill House, built for a railroad baron and his family. The 36,000-square-foot Gilded Age mansion was named a National Historic Landmark in 1961 and is now a tourist destination.

In fact, there are walking tours that charge for the privilege of covering much of the ground that Nerka does every day.

Nerka is one of the employees taking part in “We Go Everywhere,” a USPS communications campaign that highlights the beautiful and noteworthy places that letter carriers ply their trade.

He said he’s happy to participate and showcase his route: “It’s beautiful and the customers are great.”

Network notes

The latest Delivering for America postcard is on its way to Postal Service employees’ homes.

This card touts USPS efforts to transform its delivery network, which include reducing reliance on third-party carriers, adding new mobile delivery devices and package processing machines, and introducing sorting and delivery centers.

Also, a part of the mailing is a QR code directing employees to a quiz on the Delivering for America survey page. The quiz tests employees’ knowledge of the Postal Service’s 10-year plan to modernize the organization.

This is the fifth postcard in the series and the first of several to be mailed this year.

Jump start

The Postal Service has rolled out new resources and tools to help employees resolve technology issues without IT support.

These include:

Network outage dashboard. Network connectivity outages — outage effects, facility downtimes and county power outages — have been added to the Operations Automated Weather Alert & Realtime Events dashboard to help managers make operational decisions. The dashboard’s data feed refreshes every 15 minutes.

Network outage notifications. Sent to district leadership and installation heads, the email notifications provide updates on known network connectivity outages and interim steps sites can take to restore connectivity, such as troubleshooting internet routers.

Newly redesigned IT Self Help/ServiceNow portal. The site features quick, step-by-step information to resolve software, operating system, technology and application issues, plus tips to resolve printer errors, slow internet performance and other common issues.

Tech-focused Smart Business Moments. These information vignettes have been added to the online Smart Business Moments rotation that highlight new self-service options, computing best practices and more.

Tech Tuesday webinars. Held on the first Tuesday of every month, the lunch-and-learn sessions highlight best practices identified by ServiceNow incident records.

Call-holding information. Callers to the IT Service Desk can now hear updates on current network incidents and tips for resolving common IT issues.

The Endpoint Technology team also has additional improvements in the works, including revamping the IT Service Desk’s interactive voice response system to improve call prioritization.