A sales lead from a postmaster in California has resulted in a shipping deal worth almost $588,000 for the Postal Service.
Marcelo Garcia, who leads the Santa Fe Springs Post Office, went to visit a local business after receiving a phone call from the customer, who asked for advice.
After learning that the customer needed help with shipping, Garcia submitted a lead.
David Gonzales, a senior territory sales representative, followed up with the customer and closed a shipping deal worth $587,980 in new estimated annualized revenue for the Postal Service.
“As postmaster, Marcelo loves to talk to business customers dropping off packages on the dock and to retail customers in the lobby,” said Lou DeRienzo, a small-business senior specialist at USPS headquarters in Washington, DC. “That kind of eagerness to let everyone know about the Postal Service’s products and services encourages customers to reach out and ask, ‘Can USPS help me with this?’”
Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.
The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.
The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.
Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together slide under the “USPS employee resources” tab. Non-ACE users on mobile devices must log in to LiteBlue before they can go to the LEADing Together page.
Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.” Business Connect Portal users have to enter a lead through the Employee Lead Entry site if an activity requires sales assistance or has resulted in a sale.
The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.