A sales lead from a city carrier assistant in Connecticut has resulted in a shipping deal worth almost $71,000 in new revenue for the Postal Service.
Jeffrey Harris, who works at the Washington Street Station in Hartford, was handling a large pickup of packages when the customer told him he was looking to reduce shipping costs.
After getting the customer’s contact information, Harris submitted a lead.
Latasha Roman, a senior inside sales representative, followed up with the customer and closed a shipping deal worth $70,720 in new estimated annualized revenue for the Postal Service.
“With successful leads like this one, USPS gets the revenue, and the customer saves money and has an improved shipping experience,” Roman said. “Everyone wins.”
Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.
The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.
The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.
Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.
Employees with USPS-issued mobile devices can use the LEADing Together app.
Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while in street mode, under option “U.”
The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.