A sales lead from a customer services manager in California has resulted in a shipping deal worth nearly $2.3 million in new revenue for the Postal Service.
Samuel Johnson, who works at the Vernon Post Office, visited a new business in the area and asked the owner if she was interested in information about shipping and other USPS products and services.
The customer said she wanted more information, so Johnson submitted a lead.
Monica Mills-Douglas, a senior territory representative, followed up with the customer and closed a shipping deal worth $2,296,125 in new estimated annualized revenue for the Postal Service.
“Sam handles service requests, assist customers in the retail lobby and greets customers on the dock who are dropping off parcels,” said Caroline Pham, a business lead development specialist. “He also goes to new businesses in the area to introduce himself and welcome them to the neighborhood.”
Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.
The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.
The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.
Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.
Employees with USPS-issued mobile devices can use the LEADing Together app.
Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while in street mode, under option “U.”
The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.